Apply for a trade account. Once approved you can see trade prices, add products to your order list and submit orders.

Some items have a minimum order quantity or are sold by the case; this is shown on the product page as "Minimum order" and "Case pack". The order list adjusts quantities to match automatically.

There is currently no minimum order value, though individual items may have a minimum quantity — see each product page.

Not yet. Submitted orders are "awaiting confirmation". We confirm pricing, stock and shipping within one business day, then confirm the order by email. No payment is requested before that.

Once the order is confirmed, payment options are shown on your "My orders" page.

Yes, we issue official Taiwan uniform invoices. Set your invoice title and tax ID on the "Invoice details" page of your account; they are applied when an order is confirmed.

Shipping is quoted by item, quantity and destination, and confirmed together with your order.

Yes. Shipping to outlying islands and some remote areas is calculated separately; we tell you the amount when confirming and ship only after you agree.

In-stock items usually ship after the order is confirmed; actual lead times vary by item and we will tell you when we confirm.

Items marked "pre-order" can be ordered and ship once they arrive. Items marked "out of stock" are paused; you can sign up for a back-in-stock email on the product page.

While an order is awaiting confirmation you can request cancellation from "My orders"; as we may already be preparing it, we need to confirm. To change items or quantities, simply reply to the order email.

Please check goods on delivery. If anything is damaged, short or wrong, keep the packaging, take photos and contact us as soon as possible; we will arrange a reshipment, exchange or refund as appropriate. Details are as confirmed by us in writing.